As part of our commitment to 100% satisfaction with your purchase, Beauty Bridge gladly accepts returns for products within 30 days of the receipt of an order.
How to Make a Return
We recommend that you review our Return Policy below before making any return.
1. Obtain Return Merchandise Authorization Number(RMA#). You can get an RMA# by us 973-447-2441 or filling out the Contact Form.
2. Pack the item(s) securely in the original product packaging, if possible. Please include all parts, and accessories.
3. Include a copy of your invoice and please describe a brief explanation of why you are returning the product. If you still have label with return address provided on your invoice please affix and mark RMA# on return package.
4. Mail your return to:
Attn: Return Dept.
639 Passaic Avenue
Nutley, NJ 07110
Customers pay for return shipment charges. We recommend to use a trackable and/or insured shipping method as we are not responsible for lost return shipments.
It takes up to 5 business days to process the return and credit your account, though it may take longer the credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed.
After the grace period 30 days of receipt date of your package, we can no longer accept the returns.
- Customer must obtain an RMA# within the 30 days of receipt of their order either by calling 973-447-2441 or filling out the Contact Form. Return shipment without RMA will not qualify for a credit.
- Returned products are subject to inspection by Beauty Bridge staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products are subject to review by Beauty Bridge. We reserve the right to deny multiple refunds on products purchased and returned more than once.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Beauty Bridge Customer Service by email or at 973-447-2441.
- Customers pay for return shipment charges.
- Returns will be processed and approved credits issued within five business days of receipt.
For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email or call 973-447-2441. We will immediately re-ship the replacement(s) at no additional shipping charge to you along with return label (if applicable). Once you receive the new item(s), please use the return label to return the incorrect product(s) or damaged item(s) back to us to avoid the charge for the replacement(s).
Refused/Return to Sender Delivery Shipments due to wrong/incomplete address that are returned to Beauty Bridge will be assessed up to $20 non-delivery fees plus original shipping Beauty Bridge paid to carrier to ship that order.
Note: Due to individual manufacturer guidelines, we are unable to accept used/tampered returns on specific products (e.g. Fragrances & Fragrance Sets which includes EDT, EDP and Perfume Oil, All Haircare Products). These particular manufacturers are excluded from Beauty Bridge's return policy: AminoGenesis, Bare Escentuals, Beauty Buffet Makeup, Jane Iredale, June Jacobs, Joey New York, Peter Thomas Roth and SkinMedica.
Please note that we do not offer exchanges. If you would like you can place in a new order for the item you want.