Refund & Return Policy

Returns:

The purchaser must acquire a Returned Merchandise Authorization (RMA) number at 1-866-830-6161 prior returning any items.

For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email or call toll-free 1-866-830-6161. You must then send the damaged product(s) back to us. Once we receive the damaged product(s), we will immediately re-ship the replacement(s) at no additional shipping charge to you.

Beauty Bridge gladly accept returns for products upon receiving your items within 45 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. We regret that we DO NOT refund original shipping costs with the return.

Once you accept the package, you have the period of 45 days upon PURCHASE date to return it to us in its original state; the seal should not be tampered with in any way. You must include all parts, pieces and printed materials to be eligible for a full refund. After this grace period, we can no longer accept the product.

In instances that you used the product or if any problems occur and you believe that the product(s) caused it, you have the same 45-day grace period (upon PURCHASE date) to return the items. The contents of the bottle should be 3/4 Full. The same holds true for creams and lotions. We DO NOT credit back items that are almost empty. We will not accept any returns in which the reason for the return is something beyond our control such as mishandling and/or misuse of product(s), tampering, etc. A re-stocking fee (15% of the actual cost of the product) is to be deducted from the purchaser's account if the product returned is used, tampered, opened or missing any parts, pieces and printed materials that originally come with the products.

A copy of your invoice should be sent together with the item that you are returning. Please indicate in the lower portion of your invoice with a brief explanation of why you are returning the product. When returning an item use a trackable and/or insured shipping method as we can not be responsible for lost return shipments.

It takes up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately up to 7 business days to reflect this transaction.

Due to individual manufacturer guidelines, we are unable to accept returns on specific products (e.g. Bare Escentuals, Jane Iredale and md formulations) as indicated on relevant product pages of our website. These particular manufacturers are excluded from Beauty Bridge's return policy.

If you have any questions about your return, please email us at returns@beautybridge.com.

Exchange:

Please note that we do not offer exchanges for returned products at this time.

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