1. Where is my order or status of my order?
Answer: To check the status of your order please go to Order Status page:
Please use the order number and the zip code that you chose your order to be shipped on the designated fields and submit.
A pop up window will open on your screen. The window should have your order information along with tracking number if the status is shipped. Please click on the tracking number to see the real time tracking.

If your package shipped by USPS and the only information you see from USPS website is "Electronic Shipping Info Received,..date...", you can also visit UPS Mail Innovation website for further information about your package. Please use the same tracking number on UPS-MI tracking page to find out where your package exactly is.
You can still call us and we can help you with status information of your order if none of the above works.

2. Why buy from Beauty Bridge?
Answer: The difference between Beauty Bridge and the other retailers, we handle all the steps of processing your order in our own facility. The products are stored in temperature controlled 5000sqf office building where we also have our spa. We do not contract the fulfillment services to other companies. All the products are authentic, new and manufacturers' seals on the product packaging.

3. How much purchase required to qualify for Free Shipping?
Answer: There is no minimum purchase required for domestic orders to qualify for free shipping. However, Beauty Bridge has level of free shipping.
If your order is more than $75 you will qualify for free shipping with USPS Priority which will takes only 2-4 business day to most of the locations in USA.
Please see the details at Shipping Information.

4. Do you have discount for first time customers?
Answer: Yes, first time customers will get 5% off from their orders. Please see details...

5. Is it safe to use my credit card on your website?
Answer: We use Yahoo's advanced 128-bit SSL (Secure Sockets Layer) encryption to protect your personal and credit card information. Yahoo is consistently ranked one of the safest and most secure places to shop.
Please see the details at Privacy Policy.

6. How many days does it take to process my order?
Answer: Orders placed before 12:00 pm EST will be shipped the same day. If any of the item you order is out of stock we will notify you immediately either by phone or email.

7. How do I know when my order has been shipped?
Answer: When we ship your package you will receive a shipment confirmation email.
Please see the details at Shipping Information.

8. Do you include Free Samples with my order?
Answer: Yes, Beauty Bridge provides free skincare samples with every order upon availability.
Please see the details at Free Samples